Quick note on email

September 5, 2017  |  communication, email

We just had a suggestion about emails and proofs and thought we'd share it.

Email makes it easy for customers to send their files to us for printing and for us to send proofs back. It is a very convenient service we all share, but it does have some limitations.

One shortcoming of email is that files are not delivered in any particular order, regardless of how they were attached to the email. It helps to think in terms of snail mail from the post office. Imagine someone mailing you letters and giving you instructions on which letter to use based on the order they placed them in the mailbox. The letters have gone through several hands, from the postal worker who picks up the mail from the mailbox, to the person sorting the mail, and finally to the person delivering the mail to you. Email servers are similar when dealing with file attachments. You'd have no way of knowing file which went first, second, etc...  Also, files can be sorted by date, by name, by kind, or a reverse order of any of these. So whether sending files for printing or responding to proofs, it's always best to give instructions based on the individual file names. This really helps clarify what is to be done with each file.

Another limitation of email is the size of files that can be attached. A typical size limit is 10Mb.  Emails with very large files often will not go through, either because the sending server won't send them or the receiving server will not accept them. Or the email may go through, but slow down the receiving email account or fill up its in-box. Most email providers assume if you have a file larger than 10Mb, you will use some sort of online file transfer or file sharing, like DropBox, to move your files from place to place.

We suggest using our website when sending us files, especially large files. You can send multiple files at once and still give us instructions for each file.